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SEECOM reaccredited internationally as center of excellence for medical dispatch

Southeast Emergency Communications has received designation as an accredited center of excellence for its emergency medical dispatch program through the International Academies of Emergency Medical Dispatch.

The emergency communications and 911 dispatch center is at
100 W. Woodstock St., Crystal Lake.

This international accreditation is a formal process that validates that all emergency communications center staff members are trained and certified, perform consistently at a high level through established metrics, and have implemented regular reviews and quality assurance of emergency medical calls, SEECOM Executive Director Jason E. Kern said.

The IAED emergency medical dispatch protocol was acquired in cooperation with the McHenry County Emergency Telephone System Board in 2014 and implemented throughout the county with oversight from Northwestern Medicine Health System and the Illinois Department of Public Health.

“Accredited [911] centers share a common goal of improving public care and maximizing the efficiency of 911 systems,” according to IAED.

With this recognition, SEECOM provides “superior, up-to-date public care and efficient resource utilization to achieve maximum results in emergency situations.”

In 2016, SEECOM became the 225th agency worldwide to be awarded the Medical ACE. According to IAED’s website, SEECOM is one of 126 accredited dispatching centers in the U.S. and one of three in Illinois to hold this distinction.

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